Shipping policy

Here is a comprehensive and professionally structured Shipping Policy (Kargo Politikası) in English, tailored for your Shopify store (ucarwhoosale.com) with your US warehouse and UK business details integrated:

Shipping Policy

Thank you for shopping at ucarwhoosale.com. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within 1–3 business days (Monday through Friday, excluding weekends and public holidays).

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • If we experience a high volume of orders or unexpected delays, processing times may be slightly extended. In such cases, we will notify you promptly via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your selected shipping method and destination.

Shipping Method Estimated Delivery Time Cost
Standard Domestic (USA) 3–7 business days Calculated at checkout / Free (if promotional)
Expedited Shipping (USA) 2–3 business days Calculated at checkout
International Shipping 7–15 business days Calculated at checkout

Delivery delays can occasionally occur due to carrier logistics, high seasonal volume, or weather conditions.

3. Shipment Confirmation & Order Tracking

  • You will receive a Shipment Confirmation email containing your tracking number(s) once your order has been dispatched.

  • The tracking information will become active and update within 24–48 hours after dispatch.

  • You can track the status of your shipment using the link provided in your shipping confirmation email.

4. Customs, Duties, and Taxes (International Orders)

  • ucarwhoosale.com is not responsible for any customs duties, import tariffs, or taxes applied to your order upon arrival in your destination country.

  • All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, customs taxes, clearance fees, etc.).

5. Damages and Missing Packages

  • Damaged Items: If your order arrives damaged, please contact us immediately at info@ucarwhoosale.com with your order number and photos of the damaged item and packaging. Please retain all packaging materials and damaged goods before filing a claim.

  • Lost or Undelivered Shipments: If your tracking status shows "Delivered" but you have not received your package, please check around your delivery area, check with neighbors, and contact your local carrier before reaching out to us.

6. Incorrect Shipping Addresses

  • Please double-check your shipping address during checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

  • If you realize you entered an incorrect address, please contact us immediately at info@ucarwhoosale.com or +44 7445143123. Once an order has shipped, we cannot change the delivery destination.

7. Contact Information

If you have any questions or concerns regarding this Shipping Policy, please contact our support team:

  • Company Name: UCAR WHOOSALE LTD

  • Store Website: ucarwhoosale.com

  • Email: info@ucarwhoosale.com

  • Phone: +44 7445143123

  • Fulfillment & Return Center (US): 28408 SWEETGUM RD STE C1, MAGNOLIA, TX 77354-7111, United States

  • Registered Office (UK): 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom